Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…

Numerous Web-based phone and address directories provide advantages over the white and yellow pages. Although many share a common database, each has features that set it apart: maps, suggested driving directions, and phone dialing. This article examines eight (Bigfoot, BigBook, BigYellow, Switchboard, Infospace, Contractjobs, InterNIC)…

This report describes library applications of electronic bulletin board systems (BBS), i.e., telecommunications software designed to receive incoming calls from other computer systems. It begins by explaining the basics of a BBS; describing a typical configuration, i.e., a microcomputer and a modem connected to standard phone line bulletin board…

Four commercial World Wide Web browsers are evaluated for features such as handling of WWW protocols and different URLs: FTP, Telnet, Gopher and WAIS, and e-mail and news; bookmark capabilities; navigation features; file management; and security support. (JKP)

Arguing that much of the information needed in the future will be available only online, using computers, modems, and telephone lines, this four-part guide is designed to provide the basic information on online communication that is needed by beginners. The introduction to the guide includes a definition of online communication, a rationale for…

When DIALOG introduced DIALMAIL, its electronic mail service, online searchers were encouraged to use it as an alternative delivery method for offline prints. The new method of retrieval was considered to be fast and described in documentation and reviews as being much less expensive than online types. Performed in June 1987, this study compares…

World Wide Web browsers are compared by speed, setup, hypertext transport protocol (HTTP) handling, management of file transfer protocol (FTP), telnet, gopher, and wide area information server (WAIS); bookmark options; and communication functions. Netscape has the most features, the fastest retrieval, sophisticated bookmark capabilities. (JMV)

Reviews database management software options for academic applications of pedagogy and research offering practical suggestions on choosing software. Software reviewed includes dBase III, Reflex, FYI 3000, Notebook II, AskSAM, Electra-Find, and Practicase. Program advantages, disadvantages, features, flexibility, and costs are discussed. A…