Most computer users have to deal with major software upgrades every 6-18 months. Given the pressure of having to adjust so quickly and so often, it is reasonable to assume that users will express emotional reactions such as anger, desperation, anxiety, or relief during the learning process. To date, the primary emotion studied with respect to…

Previous research on the effect of technology-based preservice education programs has been assessed by examining changes in computer ability and attitudes. Systematic exploration looking at the effect of these programs on computer use has been noticeably absent. In addition, the role of emotions and use of computers has been largely ignored with…