Motivated by applications in health care systems, this study focused on queueing network models with instances of simultaneous resource possession under capacity restrictions in different stages. Customers during service at certain nodes in the first-level or primary system may simultaneously need service from a second-level server. In this…

This report focuses on the activities and findings of the fourth phase of research carried out at Carnegie-Mellon University (CMU) on the development of user documentation for computer-aided design (CAD) systems. The first of four major sections provides an overview of recent research, issues involved in the research, and implications of the…