Conflicts occur when learners interact with pedagogical agents and virtual characters. Such conflicts--arising from technological limitations, psychosocial perceptions, and pedagogical inadequacies--hinder communication and interaction between virtual characters and learners, and impede successful engagement with learning tasks and experiences. To…

This paper examines the effective deployment of conversational agents in virtual worlds from the perspective of researchers/practitioners in cognitive psychology, computing science, learning technologies and engineering. From a cognitive perspective, the major challenge lies in the coordination and management of the various channels of information…