Experiences in systems-development for state information systems are summarized for eight pilot-test state agencies, as part of the State Level Information Base project. Attention is directed to the evaluation of information needs; hardware and software choices; survey administration; data organization, storage, and linkages; and staffing…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…