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Galganski, Carol; Peters, Tom; Bell, Lori – Computers in Libraries, 2002
Describes the integration of personal digital assistants into a medical center library's services in Illinois. Discusses training for users; hardware selection; software selection and content; technical support; the role of libraries, including the creation of policies and procedures; and future challenges. (LRW)
Descriptors: Computer Selection, Computer Software Selection, Futures (of Society), Information Technology
Hulshof, Robert – Information Outlook, 1999
Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)
Descriptors: Computer Selection, Computer Software, Electronic Libraries, Electronic Mail
