In 2006, when the author joined the staff at Dominican College (New York), he discovered that the network, computers, and IT contracts were in sorry shape. He also found that this kind of condition is common in small colleges. Such a state of affairs is usually brought about by the unrelenting demands placed on small IT staffs. IT staffers at…

This article describes how centralized presentation control systems enable IT support staff to monitor equipment and assist end users more efficiently. At Temple University, 70 percent of the classrooms are equipped with an AMX touch panel, linked via a Netlink controller to an in-classroom computer, projector, DVD/VCR player, and speakers. The…