Explains the rhetorical implications of actions and states in various models of procedural discourse and in specific writer strategies. Considers more flexible alternatives to the "streamlined-step" model. States that one goal of technical communicators may be to help ensure that systems are designed, developed, implemented, and supported with…

Discusses the relationship of gender and discourse types, including epistolary and expository, in computer-mediated communication such as listservs. Describes a study that used transcript analysis to determine whether gender patterns could be detected in an online graduate course and considers the strategic value of discourse styles in group…

Early views considered computer-mediated discussions (CMDs) to be ideal forums for fostering dialogue because women and other marginalized groups could be equal participants. However, such optimistic views have been tempered by research that found CMD to be dominated by a few individuals, often men, and discourse that is sometimes abusive. The…

This study provides a theory-driven account of community building in a bilingual telecollaborative chat setting. A symmetrical arrangement of 70 L1 English learners of Spanish and L1 Spanish learners of English engaged in weekly Internet chat sessions in small groups. The learning metaphors of community and participation serve as the theoretical…

Using software and a coding system developed by the author, the text of all spoken and written discourse was analyzed from four face-to-face (FTF) courses and two courses taught via computer-mediated communication (CMC). Results indicated that interaction patterns in the CMC courses resembled discussion, whereas patterns in the FTF courses…

This article elaborates a model for understanding pedagogy in online educational forums. The model identifies four key components. Intellectual engagement describes the foreground cognitive processes of collaborative learning. Communication processes operating in the background accumulate an ever richer store of shared understandings that enable…

Advocates of computer-mediated instruction have pointed to the potential of online teaching for facilitating students' active learning behavior. Small-group online discussion can have a role in meaningful student interaction. Yet, what is less known are the conditions under which students actually engage in interaction in online discussion groups…

Computer mediated conferencing (CMC) has been widely viewed as a valuable forum for providing opportunities for interaction among learners in a distance education setting. Interaction in distance contexts; however, is not well understood, and it has been argued that social markers are cued in online communications and that gender influences…

This study examines the extent to which conceptual change is stimulated and achieved through online discussion in the context of an online graduate course. Transcripts of discussions among 15 graduate students studying assessment issues in mathematics and science education were analyzed using an interaction analysis model developed to assess…

This study is concerned with evaluating critical learning of 10-11 year-old students studying global citizenship through an online discussion environment. The evaluation is based on analysing the use of language as both a social reasoning tool and cognitive learning tool. Evaluation methods use: (1) content analysis of the online discussion…

In June 1994, the Texas Center for Educational Technology (TCET) posted a survey on several educational listservs and conference groups on the Internet requesting comments, observations, and opinions from educators having experience with telephones in classrooms. Most of the respondents agreed on the need to equip K-12 classrooms with modern…

This project utilized computer technology to establish an email discussion forum for communication and learning in which students shared information, ideas, and processes of learning multicultural education. This paper presents the quantitative count of email messages and qualitative analysis of students' perceptions of email discussions. It then…

This article, using data from a year-long study of writing processes in an institutional context, looks at the demands made on writers in workplace environments as they make requests of their colleagues. Building on Brown and Levinson's politeness theory, the study takes a view of context as being a key factor in framing requests, in addition…