As more users access library services remotely, it has become increasingly important for librarians to reach out to their user communities and promote the value of libraries. Convincing the faculty and students in the sciences of the value of libraries and librarians can be a particularly "hard sell" as more and more of their primary…

Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…

The expectations placed on library instruction programs by the Association of College and Research Libraries are high. Many universities also include information literacy competencies as learning objectives to be assessed at the institutional level. With those standards in mind, it is becoming increasingly difficult to adequately educate students…

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

Describes how extended reference service is offered within the electronic environment at the University of Central Florida Library. Discusses how new technologies, specifically electronic discussion lists, facilitate reporting and program implementation within the library community as a whole. Summarizes underlying principles, alternative…