There has been extensive reporting on the interactional characteristics of multi-participant text-based chat rooms. In these chat rooms there are several students typing at the same time, often on more than one topic. As a result, it is not uncommon to see multiple overlapping utterances. Despite these communicative challenges, research suggests…

Isolation and a lack of support contribute to high attrition rates among novice teachers. Computer-mediated communication (CMC) is one mechanism for providing anytime, anywhere support to teachers. Previous research in this area has focused on structuring such discussions to encourage cognitive engagement, yet little attention has been paid to how…

It is often assumed that online collaborative learning is inclusive of diversity. In this exploratory paper, I challenge this notion by developing a theory which proposes that inclusion occurs through congruence between learners' social identities and the identities implicitly supported through the interactions in a particular community. To build…

Large universities are increasingly offering marketing courses in classes of 300 or more students. Without access to the usual verbal and nonverbal cues, instructors in these megaclasses are disadvantaged in terms of their ability to respond to learners' needs. As a result, marketing instructors have supplemented course infrastructure with…

States that computer-mediated communication on the Internet offers new challenges and opportunities for technical communication. Describes the cases of Lotus "MarketPlace" and the Clipper chip to illustrate the specialized nature of technical communities on the Internet. Suggests that when technical messages are not overly complex,…

Compares electronic support groups to electronic hobby groups to demonstrate the difference in terms of the rhetorical behavior of participants. Finds that some discourse characteristics and rhetorical features are common to all groups, others are unique to the special requirements of electronic support groups. (PA)

Discusses the controversy surrounding the existence of a culture created by those who use computers; some argue that computers lack emotional contact and that computer-mediated communication does not have the commonality to form a culture. Analyzes transcripts collected through a synchronous computer system, and argues that cultures are both…

Explores the impact of PRForum, an Internet newsgroup, on the public relations community by examining the nature, function, and content of online exchanges. Finds that PRForum is used for three functions: to facilitate the exchange of information; to create a forum for debate on issues; and to cultivate a sense of self-validation on personal and…

Studies the electronic contributions of academic and practitioner public relations professionals on the listserv called PRForum. Examines 200 messages for dialectic interacts (two or more messages on one topic); analyzes further in terms of the applied model of speech act theory. Assesses the impact of language creation via technology, especially…

This article elaborates a model for understanding pedagogy in online educational forums. The model identifies four key components. Intellectual engagement describes the foreground cognitive processes of collaborative learning. Communication processes operating in the background accumulate an ever richer store of shared understandings that enable…

Presents the case study of an online conference for students of English in a teacher education course. Argues electronic conferencing reveals the inadequacy of the concept of "reflective practitioner" to describe and analyze the complex process of teacher development. Demonstrates the social character of learning, highlighting the place…

Advocates of computer-mediated instruction have pointed to the potential of online teaching for facilitating students' active learning behavior. Small-group online discussion can have a role in meaningful student interaction. Yet, what is less known are the conditions under which students actually engage in interaction in online discussion groups…