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Direct linkRadford, Marie L.; Radford, Gary P.; Connaway, Lynn Silipigni; DeAngelis, Jocelyn A. – Library Quarterly, 2011
Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a…
Descriptors: Reference Services, Interaction, Computer Mediated Communication, Synchronous Communication
