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Direct linkBremner, Stephen – Written Communication, 2006
This article, using data from a year-long study of writing processes in an institutional context, looks at the demands made on writers in workplace environments as they make requests of their colleagues. Building on Brown and Levinson's politeness theory, the study takes a view of context as being a key factor in framing requests, in addition…
Descriptors: Electronic Mail, Writing Difficulties, Writing Processes, Authors
