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Direct linkHoudyshell, Michael; Wang, Charles Xiaoxue; Plescia, Matthew – Research on Education and Media, 2022
As the COVID-19 pandemic shut down most face-to-face instructions and services in higher education, universities struggled to continue teaching and serving students. In particular, student services like academic advising were significantly impacted, as most advising is conducted in person. The use of synchronous communication technology was…
Descriptors: COVID-19, Pandemics, Academic Advising, Case Studies
Download full textWang, Charles Xiaoxue; Houdyshell, Michael; Plescia, Matthew – Journal of Educational Research and Practice, 2022
The use of synchronous communication technology has significantly increased in recent years for communications in online learning and instruction, especially since the COVID-19 pandemic. Synchronous communication technology, such as Zoom, Google Meets, and Microsoft Teams, is widely adopted by academic advisors to continue their advising services…
Descriptors: Synchronous Communication, Videoconferencing, Distance Education, Academic Advising
Wang, Charles Xiaoxue; Houdyshell, Michael – NACADA Journal, 2021
When COVID-19 struck, higher education experienced major disruptions. Important functions like academic advising were no exception, and the traditional face-to-face model shifted online with remote academic advising (RAA), which uses synchronous communication technologies (e.g., Zoom, Microsoft Teams, Google Meets). In this quantitative research…
Descriptors: Academic Advising, Synchronous Communication, Computer Mediated Communication, Videoconferencing
