Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages…

This paper compares and discusses the results from two user studies of interactive television (ITV) with a total of 50 subjects. The interfaces of two different ITV information services were studied: one with a place-like interface rich in graphics, animation and audio, and the other a simple interface with text and still images. In the first…

Users of content-based software programs, including hypertexts and instructional multimedia, rely on the navigation functions provided by the designers of those program. Typical navigation schemes use abstract symbols (arrows) to label basic navigational functions like moving forward or backward through screen displays. In a previous study, the…

Three user interfaces to LIBIS, a library catalog accessible through the Internet, were evaluated for use by people who are motor impaired to identify how interface design influences the motor actions necessary to operate the system. Problems and recommendations related to simplicity, consistency, instinctiveness, interaction/feedback, and…

Evaluation of data from assessments of full bibliographic displays in academic library OPACs (online public access catalogs) and World Wide Web catalogs against a checklist of desirable features found that OPAC displays scored 58% and Web displays scored 60%. Discusses weaknesses, focusing on those found in the majority of the displays…