This research aims to provide insight for web form design for older users. The effects of task complexity and information structure of web forms on older users' performance were examined. Forty-eight older participants with abundant computer and web experience were recruited. The results showed significant differences in task time and error rate…

Of 45 adults over 50 who had computer experience, 44% reported difficulty reading screens, 53% were frustrated by complex software, and 27% had difficulty with the mouse. The physical characteristics of aging should be considered in designing special software features such as dynamic text resizing and menu buttons instead of pull-down menus. (SK)

Computer-based communication has tremendous potential to support older adults. But if people are to use such systems autonomously, it is necessary to move beyond current interfaces and systems and develop devices that fit into the environment of the user. Using a Grounded Theory approach, three focus groups were held and, subsequently, 9 older…