This paper outlines the principles and theory of performance support (in general) and of electronic performance support (in particular). It explains why the design and creation of electronic performance support systems are so important as a mechanism for providing scaffolding environments for use in improving the learning experience for new (and…

Discusses the application of computer based training (CBT) to human-computer interface design. Describes course considerations; courseware; and software environment for practice, and presents a case study outlining small group production of interactive guidebooks. Concludes that CBT can reduce instructional time and is an effective method for…

Describes the nature of electronic books that are published primarily on CD-ROM. Discusses common delivery platforms; human-computer interface issues; and authoring. Outlines pedagogical benefits and potential, including their interactivity, portability, connectivity, and dynamic behavior that make them beneficial for both individual and…