This research reports on the conduction of a needs assessment and the development of a training and evaluation program for a student associate position at the campus computing center. The center provides faculty support for a range of software and technologies. At the project's onset, the majority of students performed basic office duties such as…

Discusses how useful desktop conferencing has become in library services. Describes how real-time conference tools are convenient, efficient, cost-effective, and beneficial for those who are not able to come to the library. Presents a guide to current guide for conference tools for PC and Mac OS. (ontains 8 references.)(AUTH/MZ)