This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

Positive management techniques yield great benefits in areas such as group effectiveness, problem solving, and staff commitment. Some qualities for a positive environment are defined. The management retreat process at the University of Alabama at Birmingham is described. (Author/MLW)

A dramatic growth in computing and communications was precipitated largely by the leadership of President David Roselle at the University of Kentucky. A new operational structure of information resource management includes not only computing (academic and administrative) and communications, instructional resources, and printing/mailing services,…

The results of a study at Virginia Tech which has a recent history of decentralized computing, are reported. The advantage of increased control in the decentralized environment was offset by the lack of experience in planning for computing at the academic and administrative operating levels. (Author/MLW)

The Academic Computing Center at Winthrop College has gone beyond simple connectivity in linking its three local area networks to each other and the campus minicomputer. The environmental impact of the installation of bridges and gateways on systems, personnel, and end users is described. (MLW)

At Southern Methodist University (Dallas, Texas), the emphasis in computing and information services has been shifted from dividing resources between administrative and academic computing to combined central support for microcomputing. A universitywide computer planning and policy committee and a college computer coordinator acting as liaison…

The acquisition and implementation at Arizona State University of a fourth-generation language product to facilitate end-user access to institutional data are described. Some problems encountered are included, as are discussions of training and security considerations. (Author/MLW)

Computing and information technology at Arizona State University have developed within the University's large, complex decentralized culture. Delivery of central services, faculty and student computing, networking, administrative computing, and the construction of a computing and network services building are discussed. (MLW)

This article addresses the growing need for the heads of computing/communications and library organizations on college campuses to work together in a cooperative spirit and to assume leadership roles in planning for institutional information resources. The role of the chief information officer on campus is discussed. (Author/MLW)

This article describes the Departmental Computing Coordinators program implemented at Loyola University (Chicago) to manage and support computing activities at the departmental level. The basis of the program is a standard position accountability included in job descriptions of departmental employees who hold computing responsibilities. (Author)

Methods used at Haverford College to hire, train, and manage student employees are described, including both successful and unsuccessful approaches. Management problems, performance improvement incentives, and appropriate student roles and expectations are examined. Much of the information is drawn from a survey of current and former student…

One of the primary vehicles for coordinating information technology services at the University of Michigan is the Departmental Planning Team, a joint effort of the administrative and academic computing units of the University's Information Technology Division. The evolution of this group and its activities are described. (Author/MLW)

Reasons why institutions of higher education might choose to acquire computer services from off-campus suppliers are identified and include the difficulty of maintaining a qualified technical systems group. The importance of careful management oversight from contract bidding to ongoing performance monitoring is stressed. (DB)

Interviews with 51 librarians and 40 computer-center administrators at smaller colleges found that they face similar challenges in providing services and seeking economies but are uneasy about formal structural changes that bring their operations closer together. Reasons for their concern and implications for college administration are discussed,…

It is argued that, with the emergence of new technologies, the traditional missions and "domains" of academic libraries and campus computing services need to be adjusted to support collaboration. Specific collaborative projects linked to strategic plans are recommended over forced mergers or overly ambitious multigoal projects. (MSE)