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Direct linkBoone, Michael A. – ProQuest LLC, 2012
Electronic government has been embraced by many organizations seeking to dramatically improve service delivery, but results to date have often fallen short of expectations. This dissertation is focused on state revenue agencies and their electronic tax filing mechanisms for state individual income taxes. It asks: What factors best explain whether…
Descriptors: Innovation, Internet, Computer Use, State Government
Huwe, Terence K. – Computers in Libraries, 2008
A lot of the study about how people use technology focuses on the youngest and swiftest: teens and college students. The revolution of sharing music files confirmed just how powerful this technological "voting bloc" is. Yet the high-tech population is diverse, encompassing seniors, midcareer workers--just about every type of person in…
Descriptors: Global Approach, Foreign Countries, Computer Literacy, Computer Attitudes
