This case study describes a project to design a performance support system that incorporated an electronic performance tool, computer-based training, and paper-based deliverables that resulted in lower development costs and improved job performance. Highlights include audience analyses, cost analysis, creative resource allocation, and feedback…

Focusing on the application of new technologies to the creation of rich environments for writing, this project entailed the assembling of a low-cost microcomputer system that included a microcomputer, speech synthesis, voice recognition, and videodisk player. A variety of alternative input devices were explored, and software that permitted the…