Discussion of training needs of small businesses highlights a training package based on an expert system that was developed in England. Learning styles are discussed, computer-based training (CBT) packages are described, the position audit process is explained, and the value of prototyping is discussed. (LRW)

Expert systems, rule-based knowledge systems, have been widely heralded as an important tool in management and accounting. Expert system shells have become available for personal computers, and accountants are investing in systems which are supposed to be capable of intelligent decisions. The limitations of rule-based knowledge systems are…

Describes attempts to validate the expert system, CBT Analyst, which is designed to help training managers make decisions about computer-based training (CBT). Conclusions reached by CBT experts on case studies for five decision areas are compared with those of the expert system, and internal and external validity are discussed. (Author/LRW)

Arguing that an explicit representation of the problem-solving method of an expert system shell as abstract control knowledge provides a powerful foundation for learning, this paper describes the abstract control knowledge of the Heracles expert system shell for heuristic classification problems, and describes how the Odysseus apprenticeship…

Examines expert system shells and the role a microcomputer-based expert system can play as an intelligent job aid. Characteristics of traditional and automated job aids techniques are described, and the role of instructional designers in developing expert systems within organizations is discussed. (Author/LRW)

Discussion of the use of artificial intelligence in computer-based instruction focuses on training development for the U.S. Army. Topics discussed include the Systems Approach to Training (SAT); knowledge acquisition; domain expertise; intelligent computer-assisted instruction; software tools and decision aids; and expert systems. (10 references)…

Describes a prototype expert system that can be used in consultation mode to assist users in their searches, or in simulation coach or Socratic tutor modes to instruct professionals in the reference process. Examples of transactions in each mode are given, and a glossary is provided. (19 notes with references) (CLB)

Provides a methodology for selection of an expert support system (ESS) in an emergency management training environment. A decision matrix construct for selection of an ESS for casualty disposition training at Emergency Preparedness Canada is presented, and four system options of simulation models that deal with emergency management are described.…

This paper reviews learning characteristics and best intervention practices for the mentally retarded; research on the use of computer-assisted instruction to teach language skills; alternative models for computer use, such as expert systems and learner-based software; characteristics of computer-based language activities that complement learning…

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Describes how knowledge support systems, which utilize microcomputer and information technologies, can provide employees with training, reference, and expert advice. How managers can cope with short-term and long-term requirements for cutbacks and cost control is discussed, and a knowledge support system is presented that integrates computer-based…

Simulation-based software tools that can infer system behaviors from a deep model of the system have the potential for automatically building the semantic representations required to support intelligent tutoring in fault diagnosis. The Intelligent Maintenance Training System (IMTS) is such a resource, designed for use in training troubleshooting…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…