Colleges are looking for ways to cut costs, and most students now own laptops. As a result, many campus technology leaders are taking a hard look at those brightly lit rooms with rows of networked computers, which cost hundreds of thousands of dollars a year to maintain. More than 11% of colleges and universities are phasing out computer labs or…

To help new computer users, many college campuses are setting up computer support centers or programs for faculty and staff. Typical services include training, expert help with computing tasks, and assistance with more specialized projects such as instructional software development. This guide highlights some of the issues involved in the…