Provides a step-by-step reference for building a new development team in computer-assisted instruction and computer-based training. Included are descriptions of staff development considerations, computer-based training technology information such as computer software and hardware, training methods, and teamwork. (DB)

Describes a centralized and standardized training program developed by the Department of Veterans Affairs to train newly hired claims examiners. Topics addressed include site selection; technology used in training; curricula development; training the trainers; and trainee reactions. (LRW)

Discussion of the use of online information services focuses on a computer-based model for training users on the efficient use of online services that was developed by Communications Canada. Obstacles to the use of online services are described, including reluctance to use the technology, high costs, and remote locations. (LRW)

Describes a multimedia training program developed for Union Pacific to help improve management-worker relations and to improve service reliability by improving morale and motivating employees for training. Courses are described; multimedia interactivity is explained, including decision making and problem solving; and future plans are reviewed.…

Describes statewide professional development programs in Michigan that were developed to train teachers in technology use. Discusses Teach for Tomorrow, which combines online learning with local facilitators and peer support networks; and the Great Lakes Education Network Best Practices project, which combines lesson plans from the Web with…

Compares the use of computer-based training (CBT) and interactive videodisc (IVD) for education and training. Highlights include research about CBT, including administrative strengths, cost effectiveness, motivation, feedback, and lesson control; steps involved in producing CBT and IVD materials; research about IVD, including content and learner…