A description is provided of the format used to estimate the costs associated with the development and operation of a computer-managed instructional system. Total costs are conceptualized as a function of the number of hours devoted to each stage of the project and the cost per hour. The data management systems which were developed required…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)