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Peer reviewed Peer reviewed
Raybould, Barry – Innovations in Education and Training International, 1995
Offers a definition of electronic performance support systems (EPSS) which is evolving to a systems approach. Highlights include strategic issues, including improved quality, retention of corporate knowledge, and responsiveness to business change; and cost factors, including increased productivity, reduced training costs, and development costs.…
Descriptors: Change, Computer Assisted Instruction, Cost Effectiveness, Costs
Peer reviewed Peer reviewed
Gery, Gloria; Malcolm, Stan; Cichelli, Janet; Christensen, Hal; Raybould, Barry; Rosenberg, Marc J. – Performance Improvement, 2000
Relates a discussion held via teleconference that addressed trends relating to performance support. Topics include computer-based training versus performance support; knowledge management; Internet and Web-based applications; dynamics and human activities; enterprise application integration; intrinsic performance support; and future possibilities.…
Descriptors: Computer Assisted Instruction, Futures (of Society), Human Relations, Internet
Raybould, Barry – Performance Improvement Quarterly, 1995
Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)
Descriptors: Computer Assisted Instruction, Computer System Design, Futures (of Society), Learning Processes
Raybould, Barry – Performance and Instruction, 1990
Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…
Descriptors: Case Studies, Computer Assisted Instruction, Computer Simulation, Computer System Design