Learning analytics (LA) involves the measurement, collection, analysis, and reporting of data about learners and their contexts, aiming to understand and optimize both the learning process and the environments in which it occurs. Among many themes that the LA community considers, natural language processing (NLP) algorithms have been widely…

Students who take an online course, such as a MOOC, use the course's discussion forum to ask questions or reach out to instructors when encountering an issue. However, reading and responding to students' questions is difficult to scale because of the time needed to consider each message. As a result, critical issues may be left unresolved, and…