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Tenopir, Carol – Library Journal, 1995
Compares current and past results from two surveys done of Association of Research Libraries' members to determine how electronic reference services affect staff, patron expectations, and user instruction. Increases were found in: patron Internet access; end user online searching; local area networks; and tape-loading databases. Decreases were…
Descriptors: Access to Information, Comparative Analysis, Databases, Futures (of Society)
