This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)

Because colleges and universities have adopted new information technology idiosyncratically, formal structures to manage and govern its use have not evolved at the same pace. In creating such structures, issues to be considered include centralization vs. decentralization, attitudes toward change, institutional diversity, entrepreneurial spirit,…