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Direct linkTrougakos, John P.; Jackson, Christine L.; Beal, Daniel J. – Journal of Applied Psychology, 2011
We used an experimental design to examine the intrapersonal and interpersonal processes through which neutral display rules, compared to positive display rules, influence objective task performance of poll workers and ratings provided by survey respondents of the poll workers. Student participants (N = 140) were trained to adhere to 1 of the 2…
Descriptors: Research Design, Emotional Response, Persistence, Employees
Lambert, Lisa Schurer – Journal of Applied Psychology, 2011
The reciprocal exchange of employees' work for pay that is central to employment relationships is viewed here through the lens of the psychological contract. A psychological contract involves promised inducements, promised contributions, delivered inducements, and delivered contributions: How an employee cognitively integrates these 4 elements is…
Descriptors: Employer Employee Relationship, Psychology, Employees, Social Exchange Theory
