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Direct linkHyemin Yoon; HyunJin Kim; Sangjin Kim – Measurement: Interdisciplinary Research and Perspectives, 2024
We have maintained the customer grade system that is being implemented to customers with excellent performance through customer segmentation for years. Currently, financial institutions that operate the customer grade system provide similar services based on the score calculation criteria, but the score calculation criteria vary from the financial…
Descriptors: Classification, Artificial Intelligence, Prediction, Decision Making
