Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

This article discusses commuter students' experiences with the academic library, drawn from a qualitative study at the City University of New York. Undergraduates at six community and baccalaureate colleges were interviewed to explore how they fit schoolwork into their days, and the challenges and opportunities they encountered. Students…

Technology lending has proven to be one of the most popular services that the Ryerson University Library and Archives (RULA) has offered in the past few years. Given the number of commuting digital natives comprising our student body, the library wanted to know how these students were using our current laptop loan program and how this service…

Student success in Ontario College is significantly influenced by the utilization of student services. At Niagara College there has been a significant investment in student services as a strategy to support student success. Utilizing existing KPI data, this quantitative research project is aimed at measuring factors that influence both the use of…

Learning Management Systems (LMS) are web-based systems allowing instructors and/or students to share materials and interact online. This study compared differences in LMS use between instructors and students at a large residential campus with students at a smaller commuter campus. Responses to an online survey about LMS activities and tools were…

This study of commuting student use of public libraries was confined to certain key public libraries in the New York counties of Orange, Rockland, Sullivan and a section of Ulster. The purpose of this preliminary enquiry was to determine: (1) what students use public library services, how often and what materials are sought, (2) the attitudes of…

Service-related needs and behaviors of University of Minnesota-Twin Cities students were surveyed in 1981. Based on responses of 2,112 students in selected classes, it was found that 81 percent of the respondents were commuters. Approximately 32 percent said they were not at all involved in campus life, while about 47 percent were only slightly…

Information about the needs, interests, and use of recreational facilities was obtained from 407 undergraduate students from the University of Maryland. Responses to a 15-item telephone survey were received from 90 percent of a stratified, random sample of 450 students. There were 154 residents, 160 dependent commuters, and 93 independent…

Results of a survey of riders of wheelchair-accessible buses at the University of Minnesota are summarized. Handicapped and nonhandicapped riders were surveyed in May 1981 to determine their personal characteristics and their reactions to the service. Responses from 1,236 riders indicated support for the concept of accessible transit and…