Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

An extensive faculty partnership at the University of Connecticut (UConn) that reaches across college and departmental lines is engaged in a project that seeks to enhance, expand, institutionalize, and study a new model for community engagement. The model, called the Environment Corps (E-Corps), combines the familiar elements of classroom…

Describes the adoption of an old riverside landfill by an elementary school as a Habitat 2000 community project. Contains a "how-to" checklist for such a project, information on building school-community community partnerships, and promotional ideas for stewardship projects. (LZ)

The booklet suggests approaches and methods to help the teacher or program leader maximize students' learning from their community involvement. The purpose is to provide practical suggestions for encouraging young people to reflect on their participation in the community programs. The suggestions will help secondary students think about their…

This Scrapbook is a description of how eight 12th grade students, with help from the professional staff of the Social Science Education Consortium, planned and put on a community environmental fair in Boulder, Colorado. The Boulder Experiments Fair grew out of an environmental education project conducted by SSEC and funded by the Office of…

Presents a student study of the growing conditions of the Water Hyacinth and its effect on the food chain. Describes the different phases of the project including fieldwork, a public awareness survey, public involvement, control programs, and conclusions. A vignette describes beneficial uses of the Water Hyacinth. (MCO)

Introduces networking projects for studying rivers and water quality. Describes two projects in South Africa (Project W.A.T.E.R and SWAP) associated with the international network, Global Rivers Environmental Education Network. Discusses water test kits and educational material developed through Project W.A.T.E.R. (Water Awareness through…

Youth Community Service (YCS), is the largest, urban, school-based service program in the nation. Through chapters on 24 high school campuses and district-wide leadership development retreats and conferences, YCS students examine community issues, and plan, initiate, and complete community service projects. This document is a yearly publication…

A group of Boulder, Colorado, high school students and townspeople conducted a two-day community environmental fair in the downtown street of Boulder. The fair, providing various instructive experiments depicting alternatives for Boulder's future social and physical environment, grew out of the Student Assisted Development of Materials for…

In June, 1971, the Social Science Education Consortium (SSEC) received a grant for a project--namely, Student Assisted Development of Materials for Environmental and Social Studies (SADMESS)--which employed high school students to develop curriculum materials emphasizing the social science aspects of environmental education. SADMESS personnel…

Advocates including school-age children in community service programs as a way to give back to the community, build confidence, create a sense of power to make a difference, organize, solve problems, develop strategies, make decisions, and gain personal gratification. Includes guidelines for planning and ideas for community service projects. (SD)

This report endorses the concept of student volunteer programs and suggests that the high school and community organize their authority and resources to establish such programs. If both community needs and interested students exist, then the high school can coordinate individual projects into a coherent program to eliminate duplicated efforts, to…