Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This article examines ways in which the school-linked integration of services can be provided to students and their families. The first section presents several points that illustrate the critical need for improving service delivery to families. The need is escalated due to faltering support services, increasing poverty among young families,…