Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

To develop a college-wide resolution process for dealing with student concerns, Burlington County College, in New Jersey, undertook a planning effort involving the faculty, student, staff, and administrator senates in the college's governance system. Rather than appoint an administrator to lead the project, a member of the staff senate was…

During the spring of 1999, visits to nine community colleges in three states were conducted to ascertain the status of students with disabilities in post-secondary education. Through a series of interviews, questionnaires, and panel discussions, administrators, faculty members, staff, and students of these colleges provided information on various…

From the fall of 1998 through fall of 1999, visits to 9 community colleges in 3 states were conducted to investigate current practices regarding students with disabilities. Approximately 1 year later, 6 additional community colleges were visited in the same 3 states and similar data were collected. Through a series of interviews, questionnaires,…