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Download full textBurlington County Coll., Pemberton, NJ. – 1994
Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…
Descriptors: Community Colleges, Computer Oriented Programs, Guidelines, Improvement Programs
Messina, Robert C., Jr.; And Others – 1994
To develop a college-wide resolution process for dealing with student concerns, Burlington County College, in New Jersey, undertook a planning effort involving the faculty, student, staff, and administrator senates in the college's governance system. Rather than appoint an administrator to lead the project, a member of the staff senate was…
Descriptors: College Planning, Community Colleges, Data Collection, Improvement Programs
