Prepared for use in an instructor workshop, this booklet suggests ways community college instructors can become more actively involved in community relations. After a statement of purpose and a delineation of participant objectives, the booklet describes how the workshop is to be conducted (i.e., using a lecture, discussion, and…

Four reports are presented detailing procedures for improving the employability of students enrolled in the Los Angeles Community College District's Skill Training Improvement Programs (STIP II). Each report was submitted by one of the four STIP II programs: Los Angeles Southwest College's program for computer programming; the programs for…

Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

Drawing from the literature and research on educational advising and student retention, this handbook provides practical guidelines on advising students, based on five propositions. The propositions are that: (1) educational advisement should be designed to provide accurate, consistent, accessible information for students concerning their progress…