Technology has revolutionized communication in a multitude of ways, allowing greater access to distant locations and to persons previously unavailable or available in only limited manners. In a number of respects, innovations such as electronic mail, voice mail, and fax machines have simplified communication and saved individuals valuable time.…

Discusses executives' behaviors that create both defensive and supportive climates for workers, indicating ways in which transactional analysis can be used to interpret these behaviors and their effects. (RL)

Verbal and nonverbal cues in the working environment are examined in the hope of leading to better morale and productivity. Among topics covered are furniture arrangements, status symbols, letterheads, and conventions of address. Examples for corporations and institutions are provided. Methods of assessing the informal communications within an…

Designed to accompany a Cross-Cultural Training Workshop for supervisors of limited-English-proficient (LEP) employees, this "train the trainer" manual can be used as a resource for individuals who have some experience as cross-cultural trainers or as an orientation for novices in the area of cross-cultural communication. The workshop is…

As the first volume in a set of programmed instructional materials to help college students improve their communication skills in preparation for the job market, this booklet presents an overview of communication skills and a section on active listening. Designed for students to use on their own, the format of the program is to present a situation…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…

This teaching guide contains the materials required to teach a 6-week course in interpersonal communications that was developed for the workers of a Chicago medical center through a partnership involving the medical center, its employees, their union, and Northeastern Illinois University. Based on the student-centered philosophy of teaching, the…

Based on the National Communication Skills Modules taught at the TAFE (Technical and Further Education) level in Australia, this book is designed to enhance written and oral business communication skills. It covers interpersonal skills, teamwork, and presentation skills in six chapters on the following topics: workplace communication, writing…