Since research shows the proportion of pharmacy students with high communication apprehension greater than in the general population, a formal program to combine systematic desensitization and cognitive restructuring with classroom instruction was developed. Results indicate substantial reductions in communication apprehension. (Author/MSE)

Pointing out the large number of immigrants to the United States from various cultural backgrounds and the large minority population that already exists in the U. S., this paper argues that there is an urgent need for health service workers to have sound preparation in intercultural and interpersonal communication. The paper discusses the health…

To provide special instruction for students who report fear and avoidance of communication, a reticence program was instituted at Pennsylvania State University. Since the school has a general speech requirement that nearly all students have to meet in order to graduate, students are given an opportunity to enroll in this special section if they…

Two communications skills courses were developed to improve the English fluency of Navajo students. Communications Workshop I (English 100) emphasizes basic skills review, by focusing on reading and writing short papers based on responses to readings and class discussions, and on personal experience. The course is intended to familiarize the…

This paper on the importance of intercultural communication focuses on the health care needs of people in the United States and other countries and on the communication problems the diverse cultures of these countries present for health care professionals. The paper first discusses the cultural orientations of Mexican immigrants in the United…