This article elaborates a model for understanding pedagogy in online educational forums. The model identifies four key components. Intellectual engagement describes the foreground cognitive processes of collaborative learning. Communication processes operating in the background accumulate an ever richer store of shared understandings that enable…

Training young people in work-related interpersonal skills can be difficult. For them adopting ritualistic tactics such as using an extreme opening statement in a negotiation is a very different approach to communicating than the cryptic and concise technique they use when, for example, they send a text message. This study assesses whether the use…