There has been extensive reporting on the interactional characteristics of multi-participant text-based chat rooms. In these chat rooms there are several students typing at the same time, often on more than one topic. As a result, it is not uncommon to see multiple overlapping utterances. Despite these communicative challenges, research suggests…

States that computer-mediated communication on the Internet offers new challenges and opportunities for technical communication. Describes the cases of Lotus "MarketPlace" and the Clipper chip to illustrate the specialized nature of technical communities on the Internet. Suggests that when technical messages are not overly complex,…

Compares electronic support groups to electronic hobby groups to demonstrate the difference in terms of the rhetorical behavior of participants. Finds that some discourse characteristics and rhetorical features are common to all groups, others are unique to the special requirements of electronic support groups. (PA)

Explores the impact of PRForum, an Internet newsgroup, on the public relations community by examining the nature, function, and content of online exchanges. Finds that PRForum is used for three functions: to facilitate the exchange of information; to create a forum for debate on issues; and to cultivate a sense of self-validation on personal and…