Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

This study focuses on examining the relationship, and contribution of teaching and learning experiences, educational resources, technical support service, and infrastructure to the determination of learners' satisfaction in Open Distance Learning programmes in Nigeria. The study is guided with four research questions, and a descriptive research…

This study examined the question of whether the "emergency remote teaching" that was accidentally adopted during the pandemic will eventually lead to an acceleration of digitalizing the teaching and learning processes at PNGUoT. Utilizing a mixed-method explanatory sequential design, quantitative data were collected first and followed by…

This study explored the key drivers of student teachers' e-learning satisfaction. Three hundred and eighty-seven participants completed a survey questionnaire measuring their self-reported responses to six constructs (tutor quality, perceived usefulness, perceived ease of use, course delivery, facilitating conditions, and course satisfaction).…

This article presents the results of audit data compiled from a case study introducing e-portfolios into a Music Education degree program, and highlights the key challenges faced from the initial stages of student use to curricular embedding and student adoption. This article discusses the technological, social and educational impacts inherent in…

This paper examines potential differences between Korean and American students in terms of their perception levels regarding online education support service quality, online learning acceptance, and satisfaction. Eight hundred and seventy-two samples, which were collected from students in online classes in the United States and Korea, were…

This study used an extensive online course evaluation inventory to analyze the subjects' perceptions of course effectiveness in the following subscales: flexibility, user interface, navigation, getting started, technical assistance, course management, universal design, communications, instructional design, and content. Survey results compared…