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Design and Development of an Advising Chatbot as a Student Support Intervention in a University System
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Reginald Lucien; Sanghoon Park – TechTrends: Linking Research and Practice to Improve Learning, 2024
The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…
Descriptors: Artificial Intelligence, Academic Advising, College Students, Program Effectiveness