Two research questions guided this study: (1) Is there a gap in customer service quality perception between librarians (service providers) and patrons (service beneficiaries)?; and (2) How do patrons perceive the relational service qualities of librarians who staff the reference desk? Quantitative results based on a Likert scale survey showed no…

Collaboration among librarians and faculty when designing courses can offer a new model of embedded librarianship that allows better scalability and opportunities for more authentic assessment. This column looks at one example at Central Piedmont Community College in Charlotte, North Carolina.

Delaware County Community College provides library services to its branch campus community members by stationing a librarian at a campus 5 to 20 hours each week, without any more library infrastructure than an Internet-enabled computer on the school network. Faculty and students have reacted favorably to the increased presence of librarians.…

In 2015, surveys of students, faculty, and librarians and other library staff elicited their perceptions of the contributions of community college libraries to student success, both directly and via librarian collaboration with faculty. The three surveyed groups agreed substantially that libraries and librarians contribute to student success, both…

Although the growth in popularity of graphic novels among readers of all ages and the expansion of graphic novels in both public and academic libraries has been well defined in library literature, the inclusion of graphic novels in community and junior college libraries has received little attention. The purpose of this article is to begin the…

Clinton Community College (CCC) is a small campus serving a rural community just outside the city of Plattsburgh in upstate New York. It is part of the State University of New York (SUNY) system. The Leroy M. Douglas Sr. Library (Douglas Library) is located in the George Moore Academic and Administrative Building (Moore Building). Prior to…

Librarians who staff the reference desk at a community college are familiar with the moments when multiple patrons need assistance concurrently. Their needs can vary from technical issues to directional questions, such as the location of the restroom, to deeper reference questions that require the librarian's time and focused attention to conduct…

This article describes practical steps taken in the planning of an integrated information literacy instruction linked to a course assignment for community health majors at Kingsborough Community College of the City University of New York. The library sessions integrated the Association of College and Research Libraries Framework for Information…

This study evaluates whether or not community college libraries have in place the characteristics necessary to develop digital branch libraries to meet the expanding and changing needs of their publics. Using Hon and Grunig's (1999) relationship building criteria as a framework, 98 community college library websites were analyzed to determine…

When an institutional program review determined the Hillsborough Community College Libraries Web site was out-of-date, lacked resources, and was in desperate need of a makeover, the authors embarked upon a redesign project. The article describes the challenges and considerations that contributed to the authors' decision-making and design…

Web 2.0 tools offer academic libraries new avenues for delivering services and resources to students. In this research we report on a content analysis of 100 US community college libraries' Websites for the availability of Web 2.0 applications. We found Web 2.0 tools utilized by 97% of our sample population and many of these sites contained more…

The Hong Kong Design Institute (HKDI) is a leading design education institute in Hong Kong under the Vocational Training Council (VTC) group. Opened in September 2010, the HKDI Learning Resources Centre is a specialist library for the study of art and design. The mission of the HKDI Library is to support and promote the academic goals of the…

Many community colleges are located near rural areas where significant folkloric research could be done. Community college librarians may be pleasantly surprised to find many of the standard folkloric resources on their reference shelves. In addition, folklorists may be professors of English, anthropology, history, sociology, art, or music, who…

The purpose of this multi-case study was to describe how library deans and directors at large comprehensive community colleges strategically advocate for and support instructional and technological innovation despite the reality of limited resources and the stress caused by recurring funding crises in higher education. It further sought to examine…

Community colleges are often venues for flight training programs. Since such programs are often housed off-campus at a local airport, the library may not even be aware of their existence. These programs range from small single courses done in conjunction with a local airport to full-fledged varieties with a fleet of aircraft owned by the college.…