Reports results of a survey of junior staff (i.e., clerical and service personnel) at the University of Ghana library that collected data on background, experience, salaries, recreational facilities, job satisfaction, attitudes of colleagues and supervisors, committees, staff meetings, discipline, appraisal methods, and communication. Suggestions…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Describes one academic library's experiences in developing a new management structure based on teams to cope with increasing internal and external changes. The views of a team leader, team member, a new librarian, and the director are presented, and benefits and problems of the new structure are presented. (Contains 16 references.) (EAM)

Describes the development of California Institute of Technology Libraries' local database of articles from science and engineering journals and its integrated document request and delivery feature. It is noted that not all journals received by the libraries are in the database, backfiles are limited, and coverage is not comprehensive. (five…