Clinton Community College (CCC) is a small campus serving a rural community just outside the city of Plattsburgh in upstate New York. It is part of the State University of New York (SUNY) system. The Leroy M. Douglas Sr. Library (Douglas Library) is located in the George Moore Academic and Administrative Building (Moore Building). Prior to…

As with many other libraries in the U.S., the Rutgers University Law Library-Newark (RULLN), where the author works as digital services librarian, offers VHS tapes and CDs to its patrons. In 2006, some faculty members asked if their lectures could be posted online with protection so that only authorized users of the university's NetID system could…

Lafayette College is an undergraduate, private liberal arts and engineering school in Easton, Pennsylvania. In 2005, Lafayette rededicated its newly renovated library, complete with shared library/instructional technology facilities and a media studio. As originally envisioned, instructional technology (ITech) would have its own separate service…

Librarians expend considerable resources to develop services and implement new products catering their users' changing needs. Such efforts begs for the involvement of library users in the development and/or beta process. The authors, both academic librarians, realized that much of their online services were underused, so they devised a plan to…

Far more people are familiar with their local public or college library facility than their library's website and online resources. In fact, according to a recent survey, 96% of Americans said they had visited a library in person, but less than one-third have visited their online library. Since everyone agrees that online library resources are…

Since 2004, Buffalo State College's E. H. Butler Library has used the Information Commons (IC) model to assist its 8,500 students with library research and computer applications. Campus Technology Services (CTS) plays a very active role in its IC, with a centrally located Computer Help Desk and a newly created Application Support Desk right in the…

Facebook is a social network that connects people with other people. Librarians have created Facebook Groups to share ideas and to debate how to use this resource as a potential marketing and/or reference tool. Based on conversations among these librarians, it appears that student response to library outreach on this medium is lackluster at best,…

Knowing that some students appreciate their library's value and want to contribute to its new developments, the author sought to generate discussion about her library to know how her library patrons use the internet. At first, she created a blog, but after that attracted few responses, she built a wiki instead, to invite more student interaction.…

In the past, it took the library staff of the University of Bath in United Kingdom around two weeks each autumn to produce cards for the main intake of its undergraduates. In this article, the author describes how he transformed the school's traditional library card production into a low-cost self-service system. He also describes how the new…

What would a person do if they were suddenly given half a million dollars? The Southern Oregon University Library, after receiving a congressional grant of $470,000, decided to use the money to create the Southern Oregon Digital Archives (SODA). The primary goal for SODA was to have a full-text, completely searchable database of hundreds of…

Integration of library services into the portal that Lasalle University recently implemented for the entire campus is described. In addition to learning the technical aspects was the need to inspire change in the communication culture of the university and to rethink how the library provides services.

The reference desk at Indiana State University's (ISU) library offers an excellent view of student work areas on the first floor. From this vantage point, the reference librarians noticed students, especially in the evening and on weekends, huddled together in small groups, with one student at the keyboard of a laptop or desktop computer. The…

Blogging offers an alternative and sometimes superior way to communicate with library patrons. It provides an opportunity to speak more directly to them, and it does so in a manner that is more comfortable and convenient for all involved. A library's Web site may be the only interaction that patrons have with the organization, so it makes sense to…

This article presents a plan of having a new facility for the library of Valparaiso University. The authors, as dean of library services and assistant university librarian for access services at Valpo, discuss their plan of building a Center for Library and Information Resources that would house more books while also providing computing centers,…

Discussion of equipment problems in libraries resulting from new technology, budget cuts, and loss of staff focuses on experiences at Alfred University (New York) where a team approach was developed to improve patron service, keep appropriate records, include student assistants, and improve organization. (LRW)