In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

This article describes background and study process used by a committee of librarians and library administrators at Cornell University that has, over the past few years, significantly changed the structure of the paraprofessional staff classification scheme. Job Review Committee recommendations and job titles by "family" (library aide,…

This report begins by noting that, in the interests of developing a vigorous and professionally active library faculty, a major goal of the James White Library (Andrews University, Michigan) is to recruit, retain and promote librarians who are highly self-motivated and have the ability to support the mission of the library. It then provides…

Relates experiences of Center of Business Research (CBR) in C. W. Post Center, Long Island University, as practical demonstration of performing business service in an academic library setting. Changing role of librarians, background of CBR, CBR's commitment, CBR corporate membership, administration of fee-based services, and membership revenue are…

The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

Designed as a supplement to the Los Angeles Community College District (LACCD) Libraries' review of their current situation, this report presents an assessment of administrative support and staffing of the libraries in the LACCD, and offers recommendations for maintaining and improving their operations. Following introductory comments on the…

Zero Based Staffing/Services (ZBS/S)--a management tool designed to portray the relationship between the people or staff of an agency and the services they perform--was used in this study to inventory library services and staffing at the Central State University Library and provide a long-range planning analysis for library and university…

The "College Library Information Packet (CLIP) Note" series is known for providing college and university libraries with reviews and current documentation on library practices and procedures of relevance to them. This "CLIP Note" provides information and sample policies on travel, sabbaticals, and study leaves of absence in small academic…

The consequences for the library of computerization at the University of Bradford (England) are examined. Options for the future development of library services are considered, with attention given to the lessons learned from and issues raised by the implementation of a new library system incorporating advances in information technology.…

This study describes and analyzes the involvement of library and university groups and individuals in arriving at major library decisions concerning budgeting, automation, policy making, and operational issues in 12 selected university libraries. Site visits, interviews, and questionnaires were used to compare the decision making roles of…

This book is designed to educate campus administrators on the issues facing their libraries, and the role that a library should have on the campus. Chapters are: (1) "The Academic Library: Its Place and Role in the Institution" (Joanne R. Euster); (2) "What Community Colleges Need from Their Libraries" (David R. Dowell & Jack A. Scott); (3)…

One in a series of reports on public service studies by academic libraries that are being administered by the Office of Management Studies (OMS) of the Association of Research Libraries (ARL), this report on the self-study of the University of California, Riverside (UCR) Libraries includes a brief description of the overall project and an…

A workshop was held by the Office of Library staff at the University of Pittsburgh (Pennsylvania) for international college students, to assist them in making the transition to the American educational setting. The workshop also served to heighten the awareness of the library public service staff to the needs of the international students at the…