Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

This study addressed the communication gap between faculty and the Information Technology Services department. As an internal employee, the researcher collected data to assist with closing the communication gap; in hopes of better communication by using better communication methods. Faculty from three institutions was asked to provide their…

Purpose: The purpose of this study is two-fold. First, to identify and encapsulate the enablers that can facilitate technology integration in higher education and second, to understand and analyze the interplay between technology agility enablers. Design/methodology/approach: The study used the Total Interpretive Structural Modeling (TISM)…

After a comprehensive review of the major learning management systems (LMS) in 2019--2020, Schoolcraft College began a transition from Anthology's Blackboard Original LMS to the updated Blackboard Ultra Course View. The learning management system impacts or informs the daily work-flows of several key stakeholders. As such, it was imperative to…

The rapid advances of information and communication technology (ICT) have transformed teaching and learning in universities. This study therefore sort to establish antecedents of university lecturers' intention to adopt ICT adoption in Zimbabwean universities. It employed a quantitative approach which used a structured questionnaire on a sample of…

Although instructional designers are experienced and positioned to be leaders in online learning, it was not previously known how organizational structures influenced their ability to act as leaders in their institutions. This problem warranted a deep exploration of the organizational structures for instructional design teams in higher education.…

The purpose of this study was to investigate factors that determine the integration of Information and Communication Technology (ICT) in teaching-learning process in Aksum University. Descriptive survey research design was employed. The size of population was 550 teachers and 5 College deans. Of these, 385 teachers and 5 college deans were…

This report presents the findings of a baseline study conducted at the University of Kabianga (UoK), Kenya. The study's aim was to establish the status of access to and use of information and communication technologies (ICT) for teaching and learning at UoK. The baseline study established that UoK's institutional preparedness status can be…

A collaboration between geoscience professors and pedagogic and technical support experts at Universidad de los Andes led to a teaching innovation, as part of a project entitled GEOC-SENSE. GEOC-SENSE was based on the use of active pedagogy techniques aided by information and communication technologies (ICT) to improve motivation and acquisition…

Information and Communication Technologies (ICT) has changed the way we communicate and carry out certain daily activities. Globally, ICT has become an essential means for disseminating information. Using Accra Technical University in Ghana as a case study, this paper proposes an ICT model called Awareness Incentives Demand and Support (AIDS). Our…

Learning Management Systems (LMS) have been widely adopted by higher education institutions globally for over a decade. Institutions in sub-Saharan Africa now spend a significant proportion of their limited resources on installing and maintaining these systems. This expenditure continues to increase, raising questions as to whether LMS in these…

This article talks about service level agreement (SLA). The essential goal of an SLA is to set a manageable foundation of appropriate expectations so that the relationship between parties (whether between product/service provider and a school, or a school and its constituents) will be workable and sustainable. Careful consideration of service…

The proliferations of Information and Communications Technology (ICT) and an increase in the number of external students and of the digital youth have put considerable pressure upon university staff to adopt ICT in their pedagogy. However, these challenges that include ICT technical skills and pedagogy require staff to continuously engage in…

Although information technology is increasingly used to deliver distance and conventional courses, there have been few studies of the effect of technology-enhanced education on the organization and purposes of academics' instructional work. I explore this issue in undergraduate and masters level education through the vehicle of case analyses of…

Universities are increasingly looking toward technology to overcome geographical barriers to access, and this has placed new demands on faculty to explore the potential of technology in their classrooms. As a result, faculty development in the use of appropriate applications for teaching and learning has become a critical issue. In the 2000…