Library labs are dedicated spaces with highly trained library, IT, and research support staff. The staff are on hand to help teach faculty and advanced graduate students new and emerging methodologies and technologies. Such a lab is a place to engage in new ways of, for example, doing digital scholarship or putting Open Science into practice. This…

After a comprehensive review of the major learning management systems (LMS) in 2019--2020, Schoolcraft College began a transition from Anthology's Blackboard Original LMS to the updated Blackboard Ultra Course View. The learning management system impacts or informs the daily work-flows of several key stakeholders. As such, it was imperative to…

During the pandemic, instructional designers in higher education were busy helping the faculty members transition to remote teaching within a matter of days. However, urgent instructional design (ID) support was not uncommon before the pandemic, especially when supporting adjunct faculty members. After all, design constraints tend to exist in ID…

Protecting one's institution's technology assets and resources is all about maximizing return on those investments--and that means driving users to take full advantage of new technology rollouts, and not sapping or overburdening help desk resources because users are not fully versed in and encouraged to use new tools. That means one will need to…

Faculty at a small university discussed digital portfolios for technology support students who were entering the senior year without a portfolio that illustrated their knowledge and skills for potential employers. Business leaders expressed the need for graduates to demonstrate technological skills and other critical competency areas. Recent…

In a 2008 survey of students at the University of Wisconsin-Madison, 82 percent of undergraduate respondents said they preferred courses with online lecture content, and 60 percent said they would even be willing to pay for lecture capture services. Colleges and universities that have gone down the lecture capture path have found four essential…

This article talks about service level agreement (SLA). The essential goal of an SLA is to set a manageable foundation of appropriate expectations so that the relationship between parties (whether between product/service provider and a school, or a school and its constituents) will be workable and sustainable. Careful consideration of service…

The proliferations of Information and Communications Technology (ICT) and an increase in the number of external students and of the digital youth have put considerable pressure upon university staff to adopt ICT in their pedagogy. However, these challenges that include ICT technical skills and pedagogy require staff to continuously engage in…

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative…

Universities are increasingly looking toward technology to overcome geographical barriers to access, and this has placed new demands on faculty to explore the potential of technology in their classrooms. As a result, faculty development in the use of appropriate applications for teaching and learning has become a critical issue. In the 2000…

Distance education has become a major form of education in the United States. This surge in popularity has launched a plethora of scholarship emphasizing the distillation of those strategies which inform effective, learning experiences in the distance environment. A growing consensus among researchers recognizes the need for a holistic approach to…