The purpose of this study is to investigate the integration of strategic management and quality assurance in higher education. The study presents how the value chain can be described in the strategy and quality maps, which are, respectively graphical representations of the strategic plan and the quality assurance system. The quality map is a new…

The assessment-related activities of academic development units (ADU) are driven not only by institutional initiatives and the pursuit of particular research interests but also by less predictable factors including the emerging needs of faculty members and external funding opportunities. When not located within a strong classification framework,…

As many experienced board members know, given the national debate in recent years over institutional accountability, learning--the heart of the educational enterprise--is often treated as a by-product of other more measurable processes. The fact is, no matter how excellent the curricula, no matter how stellar the faculty, no matter how talented…

Profit-generating entrepreneurial initiatives have become increasingly important as community colleges look for alternative revenue to support escalating costs in an environment characterized by funding constraints. Academic capitalism was used as the conceptual framework to determine whether community colleges have become increasingly market…

"Building Institutional Capacity for Data-Informed Decision Making" is the third installment of the Cutting Edge series, which aims to help colleges engage faculty, scale successful interventions, and create a strong culture of evidence through use of data to strengthen their institutional change and student success efforts. Though the…

This account identifies some of the tensions that became apparent in a large interdisciplinary technology-enhanced learning project as its members attempted to maintain their commitment to responsive, participatory research and development in naturalistic research settings while also "enacting" these commitments in formal research review…

Sustainability has become a central consideration across the board in university business decisions. Passing a tipping point, it has become a pivotal focus of management. College leaders are increasingly drawing connections between sustainability, institutional missions, and higher education's fundamental purposes. Administrators readily rattle…

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…

As a CIO leading an IT department through change and reorganization, the author developed the Enterprise Compass--a four-point guide to reaching goals and focusing achievement. The Enterprise Compass directs staff to look forward to future accomplishment, back for performance assessments, across campus for better understanding of practical working…

This study addresses several common shortcomings of current university campus sustainability initiatives, including a lack of attention to integrative issues such as land use, housing, and transportation, and a generally reactive rather than proactive approach to sustainability. To engage these concerns, we develop a model for assessing the…

Three years of training programs (1966-69) for new department chairmen at the University of Utah are described. Differing formats (with their relative advantages and disadvantages) for acquainting new chairmen with the scope of their jobs, their activities, and some appropriate administrative techniques are outlined. Such problems as peer…

A Management Development and Training Program has been developed by the Higher Education Management Institute to improve the overall functioning of higher education organizations. The Institute believes management development and training can: add to individuals' knowledge and skills, increase awareness of management processes and systems;…

Internationalisation is one of the most powerful forces for change in contemporary higher education. This article looks first at the motivation of four leading institutions in seeking to develop a strategy for internationalisation. Second, the wide range of activities and initiatives undertaken by these universities is examined covering teaching…

Higher education is undergoing radical shifts that are part of the larger wave of changes taking place in the society. The transformation affects all sectors of higher education, especially distance learning and how it relates to the University's regular offerings. In this article, the author begins with clarifying the terms commonly associated…