New public management and increasing levels of competition driven by global rankings are bringing the managerial practices of public and private higher education institutions closer together. However, these two types of institutions still maintain different objectives and traditions and enjoy different degrees of autonomy that are reflected in…

The differences between evaluation of academic units and evaluation of administrative units are discussed, and the development and implementation of a procedure for administrative unit evaluation at the University of Illinois at Urbana-Champaign is described. (MSE)

A college's administrative services and support units must give attention to improving quality and service just as instructional units do. Greater efficiency and productivity among noninstructional units can have a significant impact on institutional feasibility. Cost reduction is most effective when there is a common understanding of core…

Issues in the introduction of performance appraisal of individual academic staff members are examined from the viewpoint of general management theory and practice. Benefits to the faculty and institution and the potential for abuse of the procedures and results are discussed. (MSE)

The background, purposes, and methods of institutional efficiency studies conducted at selected British universities are discussed. The evaluations focused on financial management, purchasing, and building maintenance and space utilization. (MSE)

In this study, Data Envelopment Analysis is used to measure relative efficiencies of academic departments of an engineering college. Input and output criteria are determined and measured utilizing the academic personnel performance measurement scheme of the College. New measures are developed to compare departments of different disciplines. The…

The University of Nebraska Lincoln has developed a process for nonacademic program review based on the criteria used for the Malcolm Baldrige National Quality Award. This framework provides seven categories of specific criteria that can be applied in institutional self-study to determine the organization's ability to satisfy customers and remain…

This article discusses the use of incentives for higher education institutions to become more efficient, effective, and responsive to government policies and offers examples of positive and negative incentives, the nature of relevant incentives, and the relationship between incentives and professional preferences. Suggestions for using incentives…

The implications of the Britain's Jarratt Committee study of efficiency in selected universities and the politics underlying the study are examined and criticized as self-serving. (MSE)

Strategies for promoting efficient control of quality in colleges and universities are examined. It is proposed that integration of external review and institutional self-evaluation can be used to support the goals of accountability, efficiency, and institutional effectiveness. (MSE)

Benchmarking is an ongoing, systematic process for measuring and comparing work processes of one organization to those of another to identify best practices. Higher education can gain much from this technique, as industry has. The method is objective, reduces resistance to change and can lead to dramatic innovation and rapid development. (MSE)

Internal institutional auditing can improve effectiveness and efficiency and protect an institution's assets. Many of the concepts and techniques used to analyze higher education institutions are qualitative in nature and suited to institutional research, including fiscal, operational, data-processing, investigative, management consulting,…

The differentiation between efficiency and effectiveness in evaluating the performance of institutions of higher learning is examined and the role of management information systems in the decision-making processes of such institutions is explored. While efficiency is primarily concerned with cost minimization concepts, effectiveness is concerned…